Rewards / Loyalty Platform - Rewards Config Set Up

Rewards / Loyalty Platform - Rewards Config Set Up

Topic Covered: Rewards Config Feature

Opportunity to design the rewards program specific to your property

GUEST VIEW: Click the newly created "Rewards" Category
Create the Rewards Section. Next Step Buttons
Click : Rewards Config:
Description (Required): Description that the user sees that describes the overall program, upcoming promotions and current ways to accrue points.



SCANNING BAR:

Allows the Admin / Staff to either enter points manually or scan a QR code for quick entry.

Rewards Program Set Up

CREDITING POINTS VIA SCANNING:  Ability to scan a guests phone and enter the amount of points to be credited to their account.

STORE PURCHASES : Ability to award points for camp/resort store purchases 

• Check "Allow Item Scan" : Staff member can scan QR Code at time of purchase to enter the amount of purchase.
Info
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code for amount spent

RESERVATIONS : Ability to award points for night's stays.
• Click "Allow Item Scan" : Staff member can scan QR Code at time of purchase to enter costs
Info
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code for amount spent

DEBITING POINTS VIA SCANNING:

REDEMPTION SCAN : Ability to scan a guests phone and enter the amount of points to be debited from their account.
• Click "Allow Item Scan" : Staff member can scan QR Code at time of purchase to enter costs
Info
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code for amount spent

Warning
Summary:
If you don't click the "Allow Item to Scan" option, each amount must be entered manually - No scanning.
If you check the boxes, Staff can either scan for a quick entry of points or enter the amounts manually.

Use Case: If awarding reward points for 1, 2 or 3 night's stay, Staff can scan the appropriate QR code to award the guest points per their length of stay. 
Process: Staff would scan the Guest's QR code and then are prompted to either scan the associated QR code for the length of stay or enter the amount manually.

EVENTS BAR:

ACTIVITY PARTICIPATION : Assign number of points for all activities (Amounts can be over-ridden on an individual activity level).



Default FREE Event Points - Enter the number of points per free activity

Default COST Event Points - Ability to give a higher number of points for activities that have a cost

Scan Availability Prior to Event - Determine the amount of time that the Staff can start scanning prior to the Activity starting.

Notes

Use Case: The scan button appears within the time frame designated above.  Puts tighter control so that guests are not scanned during other times.

The Staff phone will show a "Scan" button on the specific activity in the "Events Calendar" as of the specified time prior to the event.

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