Rewards / Loyalty Platform - Rewards Config Set Up
Topic Covered: Rewards Config Feature
Opportunity to design the rewards program specific to your property
GUEST VIEW: Click the newly created "Rewards" Category
Click : Rewards Config:
Description (Required): Description that the user sees that describes the overall program, upcoming promotions and current ways to accrue points.
SCANNING BAR:
Allows the Admin / Staff to either enter points manually or scan a QR code for quick entry.
CREDITING POINTS VIA SCANNING: Ability to scan a guests phone and enter the amount of points to be credited to their account.
STORE PURCHASES : Ability to award points for camp/resort store purchases
• Check "Allow Item Scan" : Staff member can
scan QR Code at time of purchase to enter the amount of purchase.
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code
for amount spent
RESERVATIONS : Ability to award points for night's stays.
• Click "Allow Item Scan" : Staff member can scan QR Code at time of purchase to enter costs
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code for amount spent
DEBITING POINTS VIA SCANNING:
REDEMPTION SCAN : Ability to scan a guests phone and enter the amount of points to be debited from their account.
• Click "Allow Item Scan" : Staff member can scan QR Code at time of purchase to enter costs
If clicking "Allow Item to Scan - The "Auto Item Scan" option will appear
• Auto Item Scan: When checked, a staff phone will be automatically prompted to scan QR code for amount spent
Summary:
If you don't click the "Allow Item to Scan" option, each amount must be entered manually - No scanning.
If you check the boxes, Staff can either scan for a quick entry of points or enter the amounts manually.
Use Case: If awarding reward points for 1, 2 or 3 night's stay, Staff can scan the appropriate QR code to award the guest points per their length of stay.
Process: Staff would scan the Guest's QR code and then are prompted to either scan the associated QR code for the length of stay or enter the amount manually.
EVENTS BAR:
ACTIVITY PARTICIPATION : Assign number of points for all activities (Amounts can be over-ridden on an individual activity level).
Default FREE Event Points - Enter the number of points per free activity
Default COST Event Points - Ability to give a higher number of points for activities that have a cost
Scan Availability Prior to Event - Determine the amount of time that the Staff can start scanning prior to the Activity starting.
Use Case: The scan button appears within the time frame designated above. Puts tighter control so that guests are not scanned during other times.
The Staff phone will show a "Scan" button on the specific activity in the "Events Calendar" as of the specified time prior to the event.
Click Submit
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