RMS

RMS

RMS Integration with App My Community

Info

Task: To Set Up an Integration with RMS Reservations

Objective:

1. Setting in-house guests to receive "Current Guest" push notifications even if they do not have location services on, or are outside of your radius. 
2 - Giving guests the ability to see past, current, and future reservations.
3 - Charge purchases in the app to the Guest's House charge.


Support Document: Integrating App My Community with RMS

This guide walks you through the process of integrating App My Community with your RMS Property Management System.

1. Activate the App My Community Module

To enable the integration, you must first activate the Guest Services module in RMS:

  1. Send an email to sales@rmscloud.com with the following details:

  • Property Name

  • Module: Guest Services

  • Partner Name: App My Community

RMS will confirm once the module is activated for your property.

2. Request Client Credentials

Once the module is active, you will need to obtain your client credentials from RMS:

  1. Follow the instructions here: How to Submit a Ticket to RMS Customer Support

  2. Include your property name and specify that you need property specific client credentials for the App My Community integration.

3. Provide Credentials to App My Community

After receiving your credentials from RMS:

  1. Forward the credentials to app@armstrongsoft.com.

  2. The App My Community team will configure the integration for your property and confirm when it’s ready.

Support

For assistance:

By following these steps, your App My Community app will be successfully integrated with your RMS system, allowing seamless property and guest service synchronization.


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​From there, we will work with you on set up.

IN THE APP:

My Reservations: 

Info
The "My Reservations" icon will allow Guests to View their reservations within their app.

Admin Actions:

  1. Click "Add Item" to add this icon to the Homescreen
  2. Choose "My Reservation"
  3. Click Submit

Users Actions:


Users will click on this button to access their past, current & future reservations.
They will be prompted to log into the app with an email address.
If the user does not have any reservations associated to that email address, they will be prompted to re-log in with another email address.


Warning
Note: Users should not choose "Hide Email" if logging in with Apple.  The tool will not be able to see or recognize their email address to then pull their reservations.



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